1. Make sure the online setting is to select 'Preview'
1. 請確定網上設定是選擇'預覽'

2. Please forward e-mail client to look at, check e-mail before we decide whether to ask the following questions
2. 請客戶轉寄電郵給我們看看，我們檢查電郵後才決定是否問以下的問題

3. What software to view e-mail. For example: outlook express, outlook, webmail.
3. 用什麼軟件去查看電郵. 例如:outlook express, outlook, webmail.

4. If the past is no problem, it has changed the software to view e-mail
4. 如以往是沒有問題, 有否更改軟件去查看電郵